We have a 3-day exchange policy in case of damages only, which means you have 10 days after receiving your item to request a return.
Perception of quality is subjective, no exchange/returns will be entertained for this reason
No exchange can be made for personal liking preferences of the product
Product unpacking video is a must for initiating any kind of complaints
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via WhatsApp at +91 9043777815 or Instagram @hafsaaddotcom, or email at hafsaadofficial@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hafsaadofficial@gmail.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Always film a video while unpacking to authenticate that it is our product
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products that include Ready to wear sarees, custom-made blouses, and luxury wear sarees (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds Refunds are applicable only on stock-out products, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
